Xanadu I E4

My family had a great time. The beach view and condo was perfect. Hope to visit again.

Nice quiet place to stay

Manager's Response

We had a great stay at Xanadu 1 E4 air conditioning was great. We have stayed at this unit before and enjoy staying in it.

Manager's Response

First, I want to say that Southern Coast was great to work with - everyone was very friendly, professional, and prompt to respond. The property itself is in a great location and was clean, which was a huge relief after reading some of the reviews. The pool is beautiful and well-maintained, and the beach was lovely and less crowded than at some of the other locations nearby. However, the home itself is old and needs a lot of work. The kitchen has been renovated and the beds were all surprisingly comfortable, but the couches are kind of gross and uncomfortable and the bathrooms are in a bad state. Tiles caving in in the hall bathroom, water shooting out of the faucet in the queen bedroom, and mold in the king bedroom. With bathroom renovations, new carpet, and a fresh coat of paint, this place would be 10/10 - hopefully the property owners take notice and invest in improving this property.

Place was disgustingly dirty. Needs a total update. Mildew in bathroom, carpets were awful. Damp mildew smell throughout unit. Has not been painted in 10 years. Should not be on the rental market in this state.also outside parking lot the smell from the garbage was awful.

Seen better, seen worse. Pleasant guests, professional staff...rushed out by cleaning crew at the end.

The rental was ok wasn’t the cleanest the beds need to be replaced and the sofa. The location was great the kitchen was well equipped and the door locks were not the best but that being said we had a great time

The unit was horrible. Disgusting. The building was not the issue. It was the unit and the agency we went through. I have several pictures to prove my point and will be glad to share tgdd we m with anyone who would like to see. The agency employees were not an issue either. The owner has never updated the unit and the stupidest things were wrong with the unit. The housekeepers obviously do not clean. It was bad enough that it shouldn’t be rented.

The location is everything. Close enough to food/gas/entertainment. Having the balcony facing the beach was great for us and our kids, and the pool is perfect for days we didn’t want to go to the beach. When we vacation we are only in the room to sleep, bathe, and sometimes eat. This was fine for that. The condo itself could use some updates and maybe a DEEP clean. It was not spotless but not very dirty. We did have to kill a couple large roaches in one of the bathrooms in the queen size bedroom and there was a dead one we saw. We get that can come with a warm, moist setting-but still a little unsettling. There were not enough towels provided for bathing-but we made it work. There was an issue with the microwave but they provided a temporary replacement-and had someone out to replace the broken a few days after check in. The washer would shut off during a cycle-but would start up again by pushing the button again-not a major problem only an inconvenience. This was communicated when we arrived at the condo. The property management team was fine to work with-Whitney was awesome and very nice. They communicated well. Overall we were happy with our stay! I would recommend with some discretion.

Carpets are filthy and stained
Tile floors are filthy
Walls have holes, gauges, and chipped corners
Interior doors damaged and some have the wood veneers peeling off
Caulking around bathtubs and grout on tile surrounds covered in mildew
Bathtubs chipped and rusted, rust around drains and faucets
Several broken shelves in refrigerator held in place with wide scotch tape
Front of refrigerator and oven door have somehow been chipped and now have rusted in places
Roaches, spiders, and other small insects in several rooms
Bedroom dressers either falling apart or drawers will not open
Several window blinds missing slats, broken, and/or damaged
King bed in master – no mattress pad and mattress so stained so badly that we wouldn’t even put sheets on it
No beds in the condo had bug barriers or mattress pads
Pillows had no covers and were horribly stained, some were in tatters
Drain in sink in master bath will not close to hold water
Dishwasher installed improperly and sounds like a wounded elephant
Refrigerator door does close properly
Ice maker doesn’t work
Screen on deck door torn
Dining room chairs so wobbly you’re afraid to sit on them
Trim on the edge of the dining room table is falling off
A telephone book is holding up one corner of the king bed in the master
Bedroom closet doors not attached to the guide on the floor, so they fly out
In one bathroom, water shoots out of the shower diverter and it “pees” on you when the water is on
No drinking glasses for milk, tea, water, etc. – only coffee mugs and wine glasses

If you do not believe me, we have pictures!

The condo was not dirty but was more dingy. There was what appeared to be mold coming out of the air ducts it could have been heavy dust. The master bed had a large stain on it and was very worn out. I had to go and purchase a mattress cover to protect myself from the bed. The elevator was sketchy, it did not always work and you would have to hit the door open button several times to get off after it did not move off the ground floor. There are steps to get to the elevator so this property is not friendly for people with wheel chairs. The furniture was dated and had a few stains. The seal on the refrigerator was warped and would not close correctly. The television in the living room had no sound when we arrived, it appeared to be a bad HDMI cable. The bathrooms had mildew in them Overall this was a condo that has not been properly taken care of and was ver5y over priced for what we received. I will never recommend this property to anyone.

Manager's Response

We love Xanadu 1 and have stayed there several times. This unit, however, definitely needs some attention. Lots of gouges in walls, bathrooms are in bad shape (dirty, moldy grout, old-school sliding shower doors that are about to fall off the tracks, towel racks and hooks ripped off of the walls) the kitchen needs a major upgrade (fridge was scratched up and rusty, the door didn't want to stay shut, the dishwasher door is misaligned). Sliding glass doors leaked into the unit downstairs, power outlet outside looked like it had literally caught fire at some point. It was comfortable, the pool and distance to beach are great, but the unit seemed really uncared-for. Would def not stay in this unit again unless it has had a major overhaul.

It was wonderful staying on the beach, clean condo, lots of room, and close to everything.

Wonderful location, beautiful beach. Plenty of space. The only thing the rental needs is an update to the beds and bedding. Bedding could have been cleaner.

GOOD LOCATION ,ROOM ARE VERY GOOD HAD EVERYTHING YOU NEED.CLEAN NEED TO BE BETTER.

Throughout the week we found 2 dead cockroaches, really looking for a 2 bedroom 1 bath with kitchen and living room on the beach.

Overall, we were fairly satisfied. A couple issues. The lock on the master bedroom door didn't work, which can be a problem with two young grandchildren running around!! The dryer would take two to three full cycles to dry clothes. And there was major sand in the hallways the entire two was never vacuumed out.

Manager's Response

Overall, we were fairly satisfied. A couple issues. The lock on the master bedroom door didn't work, which can be a problem with two young grandchildren running around!! The dryer would take two to three full cycles to dry clothes. And there was major sand in the hallways the entire two was never vacuumed out.

Manager's Response

We always like staying here. However the furniture is very outdated. The stools in the kitchen are just gross. The couch has tears in the fabric. The hallways outside are dirty with sand. It needs care in general

Manager's Response

The ladies at the rental company were wonderful to work with! The location of Xanadu was perfect! I absolutely loved being able to walk out of our condo and directly onto the beach and to be able to walk out onto our balcony and watch the sunrise with my cup of coffee in the morning. The condo itself was nice, although the furniture, woodwork, and window coverings were a bit worn and in need of some repair. Overall, a wonderful vacation!

we loved the location. Great staff but the unit was dated and not clean

Manager's Response

Despite nice new kitchen cabinets and countertops, the owners need to put in effort to do simple repairs and supply basic kitchen goods. The bathrooms were disgusting and some of the limited cookware and kitchen utensils should never be used; they were so filthy and rusty. Building is okay; location is very nice.

Manager's Response

Overall, our family enjoyed the vacation and the stay at Xanadu E-4.
The location of the condo was great with great views and close to shopping/restaurants.
The size of the condo was good p, but the furnishings were outdated.
The condo was not clean.

Manager's Response

We enjoyed our stay at Xanadu I E4. Our entire family of 6 adults and 3 children were very comfortable. The kitchen was beautifully updated as were the bathrooms. The in-unit laundry was very handy! Some of the decor was a little dated, but it was serviceable. The master bed was excellent! The slider leading out to the balcony was easy to open and close. And the view! Could not get any better!

Manager's Response

We totally enjoyed our stay at Xanadu.

Manager's Response

We totally enjoyed our stay at Xanadu.

Manager's Response

This is the absolute perfect condo for me and my family. We lived everything about it and will definitely be staying here aging!

Manager's Response